Refund Policy

Thank you for shopping with us. This Refund Policy explains the terms and conditions regarding refunds for our digital Lightroom presets. Please read this policy carefully before making a purchase, as it outlines our guidelines and procedures for handling refund requests.

Nature of Digital Products We sell digital Lightroom presets, which are non-tangible and irrevocable digital goods. Once a customer purchases and receives the presets, they gain instant access to the files, making it impossible for us to retrieve or verify that they have been fully removed from the customer's device. Due to the nature of digital products, we have a strict no-refund policy.
Understanding Compatibility Before making a purchase, it is essential to ensure that our presets are compatible with your specific version of Adobe Lightroom or Adobe Camera Raw. We provide information regarding compatibility on our website, and it is the customer's responsibility to verify compatibility before completing the purchase.
Exclusions Given the nature of digital products and the instant access granted upon purchase, we do not offer refunds for any reason, including but not limited to the following: a) Customer's dissatisfaction with the presets or their results. b) Incompatibility with the customer's software or device. c) Failure to read and understand the product description or compatibility information provided. d) Accidental or unauthorized purchases made by the customer. e) Duplicate purchases.
Exceptional Circumstances In rare cases where a customer encounters a technical issue that prevents the presets from being downloaded or accessed, we will make every effort to resolve the issue promptly. Customers experiencing such issues are encouraged to contact our customer support within 30 days of purchase. We will assess the situation and provide assistance to ensure access to the purchased presets.
Contacting Customer Support If you have any questions or encounter difficulties related to your purchase, please contact our customer support team. We are here to help and will do our best to address your concerns and provide solutions whenever possible.

By making a purchase from our website, you acknowledge that you have read, understood, and agreed to our refund policy.